Privacy Policy

1. Introduction

Convos ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our conversational commerce platform.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, password)
• Business information (store name, business details)
• Payment information (processed securely via Stripe)
• Communication data (chat logs, voice interactions)
• Usage data (how you interact with our platform)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Train and improve our AI models (anonymized data only)

4. Data Sharing

We do not sell your personal information. We may share your information with third-party service providers who perform services on our behalf, such as payment processing (Stripe), hosting (Vercel, Supabase), and AI services (OpenAI). These providers are bound by contractual obligations to keep personal information confidential.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Data portability
• Withdraw consent at any time

7. Cookies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@convos.com.